Shipping policy
Shipping Policy – Big Shoe Store
Order Processing & Dispatch
- Once your order has been successfully placed and payment has been confirmed, our team begins preparing your items for shipment.
- All orders are processed and dispatched within 5 to 7 business working days.
- Business working days include Monday to Friday, excluding public holidays.
Shipping Confirmation
- When your order has been shipped, you will receive a confirmation email containing your tracking information (where applicable).
- Tracking details may take up to 24 hours to become active depending on the carrier.
Shipping Methods & Delivery Times
- Delivery times vary depending on your location and the shipping method selected at checkout.
- Please note that the 5–7 business day timeframe refers to dispatch, not final delivery.
Delays
- While we aim to ship all orders within the stated timeframe, unexpected delays may occur due to high order volumes, carrier issues, or external factors beyond our control.
- If a delay occurs, we will communicate updates as soon as possible.
Incorrect or Incomplete Addresses
- Please ensure your shipping details are accurate at checkout.
- Big Shoe Store is not responsible for delays or lost packages due to incorrect or incomplete address information.
Lost or Damaged Packages
- If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer support team on info@bigshoestore.co.uk so we can assist you promptly.
